Terms and conditions of use

for the site www.creative-ceramics.com

Normative References

Pursuant to and for the purposes of Decree Law 22/05/1999, n. 185 "Implementation of Directive 97/7/EC on the protection of consumers in respect of distance contracts" and the Circular No. 3487 / C 01/06/2000 of the Ministry of Industry having as its object the Legislative Decree n ° 114 of 03.31.1998 "Regulations on the sale of goods through electronic means. E-commerce. "

This contract is for the sale of non-food products in the quantity and quality desired by the consumer by selecting electronically on the website www.creative-ceramics.com.

From the moment the consumer access and use the site www.creative-ceramics.com is subject to membership and agrees to be legally bound by the terms and conditions set forth below including all documents listed.
Please review this document carefully before using the servizi.Il could deter access to the website or use it if you do not wish to accept and comply with these terms and conditions.

Article 1 - Definitions Supplier of goods and services (also known as operator):

Creative Lighting S.r.l.s.
Corso Francia 30, 10143 Torino (To)
Tax code and VAT number 06598000484
REA FI - 641354

As owner of the website:

User or customer of the site www.creative-ceramics.com

Article 2 - Nature of goods

The goods and services for sale are those described in the pages of www.creative-ceramics.com, where the name of the product and any description containing the essential characteristics of the goods, as well as the year actually for sale.

These data are subject to change, periodic updates, for the purpose of further improvement of service for the consumer.

Article 3 - Prices and product availability

Product prices are clearly indicated on the site are inclusive of VAT. The price of the product should be added the cost of shipping where applicable, the amount of which varies depending on the mode of delivery request, in addition to customs duties when due. In the event that the product is not available, you will be informed via e-mail. The price of purchased goods is summarized in the order form when the customer accepts these conditions by selecting electronically and send, even in electronic mode (on-line, by e-mail or fax), the module Order Creative Lighting S.r.l.s. The customer is obliged to accept these terms and conditions for orders placed by phone, in this case, the customer will receive written confirmation of receipt by e-mail, fax or SMS as shown preference. Prices and availability of products marketed by Creative Lighting S.r.l.s. through www.creative-ceramics.com are subject to change without notice.

Article 4 - Contracts entered into purchase by minors

The products may be purchased only by adults. However, if you were to check your purchase by a minor giving false age information, false information or to purchase the item you want and / or to retrieve data, parents are directly responsible for the payment of the purchased subject to the discipline of withdrawal referred to in Article 7 of these terms of sale.

Art.5 -Orders/Invoices

Orders are accepted in writing, E-mail, Internet, telephone or fax. The conclusion of the contract is dependent on the execution by the Customer to pay the entire amount with one of the available payment methods. The Tax Invoice may also be issued after delivery of the goods within the time prescribed by law.

Art.6 - Delivery of goods

The delivery of goods is made within the time specified in the proposal, to the address indicated by the consumer and by the courier appointed by Creative Lighting S.r.l.s.. The identification of the goods and the related transfer of ownership takes place at the time of remittance of goods to the Courier. By this act shall be deemed also fulfilled his obligation to deliver the tax on Creative Lighting S.r.l.s. In order to avoid fraud, the Courier reserves the right to an identity, which shows the coincidence of the data between the order information and the holder of the credit card. For the same purpose it is necessary that the customer provides a telephone number (preferably fixed) that will be used with extreme accuracy, to give more security to the transaction / shipping, as well as the name on the intercom / bell, if any. If at the time of delivery, the recipient is absent, the charge will leave a message / warning to agree with the customer at a different time of delivery or permit the withdrawal of the parcel at the nearest office of the courier. The customer on receipt / collection, is required to verify the integrity and quantity of the goods in the presence of the Distributor upon delivery, and if packing the shipment shows clear signs of tampering or deformation that could indicate that any damage or alteration of the content, the Customer must ACCEPT the package clearly indicating on the delivery receipt (Transport Document or Waybill) conditions that are evident, or if the package did not contain any visual evidence of cracks, ALWAYS accept signing the delivery note with the words "ACCEPTED SUBJECT TO INSPECTION" in order to check the contents of the shipment and make sure the condition of the goods later. In the event that one or more products were not in perfect condition because danneggiatisi during transport, the customer, after you write on the delivery note "DAMAGED GOODS WITH PACKAGING VISIBLE", within 3 (three) working days must be informed by and Creative Lighting S.r.l.s. eshop@d-eco.it e-mail address. Creative Lighting S.r.l.s. will open a practice of damage and, at his own expense, not later than 30 days from the date of delivery or the alert or replace damaged products, if this is not possible, refund to Customer the amount. In the event that the customer contact Customer Service after the third working day will be entitled Creative Lighting S.r.l.s. decide to open a practice of corruption involving the replacement of the goods.

Article 7 - Right of Withdrawal

The Creative Lighting S.r.l.s. Company guarantees the right to withdraw from the purchase contract, referring to the Legislative Decree 22/05/1999, n. 185 "Implementation of Directive 97/7/EC on the protection of consumers in respect of distance contracts", as amended. The Client may exercise the right of withdrawal no later than 15 natural days from the date of receipt of the goods. This right must be exercised by sending a written notice by registered letter with acknowledgment of receipt to: - Creative Lighting S.r.l.s., C.so France 30, 10143 Torino (TO), Italy. The communication can be sent, within the same period, very by e-mail addressed to eshop@d-eco.it or fax to n. +39 011 0203801, provided that it is confirmed by registered letter with acknowledgment of receipt within forty-eight (48) hours. The goods must be returned to the operator intact, undisturbed conditions and complete in original packaging, at the expense of the Customer within and no later than 15 days from the communication of the withdrawal. Creative Lighting S.r.l.s. will re-credit the sums paid (including expenses for the first shipment in case of withdrawal from the order total) within a maximum of 30 days from the date on which it reached to the attention of the right of withdrawal by the customer but not before receipt of the shipment back and checked the status of the property subject to withdrawal. The costs and risks associated with product returns will be borne by the buyer. It should be noted that the legislation provides that the right of withdrawal is exercised only by individuals (consumers) acting for purposes that are unrelated to his business. The right of withdrawal, then, can NOT be exercised by legal persons and natural persons acting for purposes related to a business. Excluded from the right of withdrawal also purchases made by retailers or by those who in any way purchase for resale to third parties. The right of withdrawal does not apply to the supply of goods made to specifications or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly. We also note that, in cases of premium transactions (the so-called promotions), in which the purchase of an asset is combined with another product that is sold at a nominal price or even given away, the right of withdrawal will be legitimately exercised the return of both goods to be purchased, given the constraint dell'accessorietà good sales over the first.

Art.8 - Guarantees Creative Lighting S.r.l.s.

a) In the event that one or more products were not meeting required, Creative Lighting S.r.l.s. undertakes to replace them with a new supply or, if this is not possible, to repay the amount, not later than 30 days from delivery date and upon being informed, to be done within 3 working days, from the customer to our Customer Service. Products must be returned to inaccurate Creative Lighting S.r.l.s. at the expense of the same within 15 days from delivery, and in any case after agreements with the Customer to the arrangements for its withdrawal by Courier charge. The same must be returned intact, undisturbed conditions and complete the original packaging and placed in their original packaging, or in any case in suitable packaging to allow for safe shipping. Creative Lighting S.r.l.s. reserves the right to replace, at its own expense, the products inaccurate or refund the amount only and exclusively after returning to the location and control of the same. c) Reporting / Replace defective products: In the case of items that are deemed defective, the customer must, within 20 days from the date of receipt of the order, communicate via e-mail at Creative Lighting S.r.l.s. eshos@d-eco.it or by phone at number +39 0110203800, so you can immediately identify any problems and find a solution.

Art.9 - User Responsibility

a) Creative Lighting S.r.l.s. assumes no responsibility for any damages resulting from use or incorrect use of the service provided by www.creative-ceramics.com. In no event shall Creative Lighting S.r.l.s., its representatives and its employees, be liable to the User or anyone else.
b) Mosiac Srl assumes no responsibility for errors or omissions within www.creative-ceramics.com or any other website which you may reference or link.
c) Creative Lighting S.r.l.s. does not warrant that the service will meet your needs.
d) Creative Lighting S.r.l.s. reserves the right to continuously update the website www.creative-ceramics.com that can be done at any time. The Information may contain inaccuracies or errors of any kind of typing.
e) Creative Lighting S.r.l.s. does not warrant that the services provided by www.creative-ceramics.com will be provided without interruption, this will be set out in advance except for reasons beyond the control of Creative Lighting S.r.l.s.
f) Creative Lighting S.r.l.s. is the sole responsibility to evaluate the accuracy, completeness and usefulness of what has been provided through the website www.creative-ceramics.com
g) Creative Lighting S.r.l.s. disclaims all liability to you or any third party for any indirect, incidental, consequential, punitive or exemplary (including, without limitation, loss of profits, revenues, business opportunities) emerged from or in connection with a product or service provided by Creative Lighting S.r.l.s., or the use or inability to use the same.
h) Creative Lighting S.r.l.s. assumes no responsibility for problems caused due to force majeure such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that prevent, in whole or in part, to implement in the time agreed in the contract. Creative Lighting S.r.l.s. shall not be liable to any party for any damages, losses and costs incurred as a result of failure to execute the contract for the reasons mentioned above, having the customer shall only be entitled to a refund of the price paid.
i) Without prejudice to the case of fraud or gross negligence of Creative Lighting S.r.l.s., is now agreed that, if found responsible for the same in any way to the Client, including the case of non-compliance, in whole or in part, the obligations of the Creative Lighting S.r.l.s. against the Customer as a result of the execution of an order, the liability of the Creative Lighting S.r.l.s. shall not be higher than the price of the Products purchased by Customer and for which the dispute arose.

Art.11 - User Responsibilities

The User is obliged to ensure that their inputs are true, complete, and updated information about any modification. In the event that they become false declarations is provided the loss of the benefits obtained by the services provided. The Creative Lighting S.r.l.s. reserves the right to elide these subjects from their own lists of users, and not accepted after formal invitation self-correction.

Art.12 - Copyright and Trade Mark

Given that in the pages of www.creative-ceramics.com do not intend to voluntarily reproduce any copyrighted material or in violation of the law; Having said that for any original material and protected published on www.creative-ceramics.com is the source in case you encounter a violation of copyrighted material, no matter what the subject of the same holder is required to notify the Staff www.creative-ceramics.com (via e-mail to eshop@d-eco.it, or by fax to +39 0110203800) immediately to investigate and resolve, a condition found, removing such content. It should be noted that each product or product name and description of every name and description, company, organization, personal names, trademarks, logos mentioned on this site are trademarks or processed of their respective owners and may be protected by patents and / or copyrights granted or registered by the authorities. We declare that all the very content of the site www.creative-ceramics.com, such as text, files, tables, information contained within the pages of the site, graphics, HTML, logos, button icons, images, graphics, songs audio-video compilation (meaning the collection, arrangement and assembly), all software, source code, application projects, formulas, algorithms, databases, etc., used in the site are considered the exclusive property of Creative Lighting S.r.l.s. or its content suppliers and products and are protected by national law (Law 663/1941 and subsequent amendments) U.S. and international copyright, patents and those related to intellectual property and / or industrial use; You may not modify, copy, distribute, transmit, reproduce, publish, license, create derivative works from, transfer or sell any information, software, products or services obtained from this web site even in the absence of purpose profit. Will be particularly monitored misuse of images, photos, banners, originally developed by Creative Lighting S.r.l.s. in your "photo lab" and "Studio Picture". Any authorization must be requested in writing by email and may only be considered with a specific consent of the directors of Creative Lighting S.r.l.s., has been received. Silence does not give rise to any authorization. Any use other than that provided by these "Terms and Conditions of Contract Srl Creative Lighting S.r.l.s. of www.creative-ceramics.com" including reduction, modification, distribution, transmission, reproduction, display or performance of the content this website is prohibited and any unauthorized use of the resources on www.creative-ceramics.com is a violation of copyright, unless a serious offense, and expose the responsible for the legal consequences of the art. 171, 171-bis, 171-ter, 174-bis and 174-ter of Law 633/1941 and subsequent amendments.

Art.13 - Jurisdiction

This agreement shall be governed by the rules of the legal system of the Italian Republic. For any disputes related to this contract is unconditionally by the court of Turin.


Why this warning
This page is intended to describe how to manage the site in relation to the processing of personal data of users who visit it.
This notice provided pursuant to art. 13 of Legislative Decree no. N. 196/2003 - Code concerning the protection of personal data for those who connect to corporate websites of Creative Lighting S.r.l.s.. (hereinafter the "Web Sites") accessing via computer to the web services.
This information is provided for Web sites and not to other Web sites accessed via links.
The information is also based on Directive 2009/136 / EC, which introduced new rules on cookies and Recommendation no. 2/2001 adopted by the European authorities for the protection of personal data in order to identify several minimum requisites for the collection of personal data online, and, in particular, the manner, timing and nature of the information that data controllers must provide users when they connect to web pages, regardless of the purpose of the link.

The "owner" of the treatment
Following consultation of the Web Sites may be processed data on persons identified or identifiable.
Holder of their treatment is Creative Lighting S.r.l.s. Registered office: Corso Francia 30, 10143, Torino.

Place of data processing
The treatments related to the services of the Websites take place at the offices of the company Creative Lighting S.r.l.s.. and are only handled by staff in charge of processing, or by persons in charge of occasional maintenance operations.
The data deriving from the web service can be provided to technology partners and instrumental in the Holder uses to provide the services requested by users visitors.
The personal data provided by users visitors who request dispatch of informative material (requests for information, answers to questions, etc..) Or other communication (orders) are used only to perform the service or provision requested and are communicated to third parties only where this is necessary for that purpose (provision of services required through the technological and instrumental partner).

Types of data processed
Navigation data
The computer systems and software procedures used to operate the Web sites acquire, during their normal operation, some personal data whose transmission is implicit in the communication protocols of the Internet.
This information is not collected to be associated with identified, but by their very nature could, through processing and association with data held by third parties, to identify the computers that connect to the site.
This category of data includes IP addresses or domain names of computers used by users who connect to the Web sites, the addresses in URI (Uniform Resource Identifier) ​​of requested resources, time of request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the reply given by the server (successful, error, etc..) and other parameters regarding the operating system and computer environment.
This data may be used for the sole purpose of obtaining anonymous statistical information on the Websites and to check its correct functioning. The data could be used to ascertain responsibility in case of hypothetical computer crimes against the site.

Data provided voluntarily by users visitors
The optional, explicit and voluntary sending of personal information to access certain services, or to make inquiries to the addresses listed on the Web sites involves the acquisition of the data included in the request of the sender, necessary to respond to them.
Specific summary information will be progressively reported or displayed on web pages dedicated to particular services on request.

Cookies are data files that can be stored on your computer (or other devices enabled to surf on the internet, for example, smartphone or tablet) when it visits the Web sites. Usually a cookie contains the name of the website from which the cookie itself comes from and the 'life span' of the cookie (ie how long will remain on the user's device).

Cookies incorporated as essential to the operation of the Web Sites
The Web sites use session cookies and persistent, only to offer a more efficient service.
The use of such cookies is strictly limited to transmitting session identifiers (consisting of random numbers generated by the server) necessary to enable you to deliver the services and functions of the Web sites in a comprehensive manner.
The cookies used on the Web Sites avoid resorting to other computer techniques that are potentially detrimental to the confidentiality of users' browsing and do not allow acquisition of data directly identifying the user.
Interested parties who do not want the cookies in question will be able to delete them after browsing simply by going into the privacy settings of your navigation browser and selecting the option to delete cookies.

Cookies entered for aggregate analysis of visits to the site
Creative Lighting S.r.l.s. uses aggregate data analysis tools of navigation that allow you to improve Web Sites (Web Trends and Google Analytics).
In particular, Google Analytics, the system made ​​available by Google Inc., uses cookies that are stored on the user's computer in order to enable the manager of Web sites to analyze how users use the sites themselves. The information generated by the cookie about your use of the Web Sites by you (including your IP address anonymized by removing some figures) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Web sites, compiling reports on the activities of the operators of Web sites for yourself and providing other services relating to the activities of Web sites and Internet use .
Users who do not want the cookies in question may prevent the storage on your computer using the special "Browser Add-on for the Google Analytics Opt" made ​​available from Google at https://tools.google.com/ dlpage / gaoptout. To activate the component, which inhibits the sending of information about your visit, you can simply install it by following the instructions on the screen, close and reopen the browser.

Cookies placed to serve ads based on interests
The Web sites may use third party cookies to publish adverts defined according to the interests of users. This information is collected during user navigation, and are in no way related to the account with which the user logs on to the Web sites.
In particular, Google Adwords Google Inc. uses the navigation data within the circuit of online advertising, to suggest ads most relevant to your interests. Creative Lighting S.r.l.s. advantage of this technology and uses the navigation data within the Web sites of his own to offer you targeted advertising based on interest. The user can disable, partially or completely, the use of cookies by visiting the Google Adwords pages https://www.google.it/ads/preferences and https://www.google.it/settings/ ads / OnWeb
More generally, each browser allows the user disabling third-party cookies for providing an online advertising based on the user's interests. For example, in the case of the Firefox browser to disable the cookies in question may be carried out following the instructions of the page http://support.mozilla.org/it/kb/Disattivare%20i%20cookie%20di%20terze%20parti In the case of Internet Explorer instructions on disabling third-party cookies can be found at the following link http://support.microsoft.com/kb/283185/it

How to disable cookies
The majority of Internet browsers are initially set to accept cookies automatically. The user can change these settings to block all cookies or to warn of cookies that are sent to your device itself. There are several ways to manage cookies. The user can refer to the instruction manual or the help screen of your browser to learn how to adjust or change the settings of your browser.
In case of different devices (eg, computer, smartphone, tablet, etc..), The user must ensure that each browser on each device is adjusted to reflect your preferences for cookies.

Optional supply of data
Apart from that specified for navigation data, the user is free to provide personal data through the use of specific sections of the Web sites and to require or request the sending of informative material or other communications.
Their absence can only make it impossible to fulfill the request.

Method of treatment
Personal data are processed by automated tools for the time strictly necessary to achieve the purposes for which they were collected.
Specific security measures are observed to prevent the loss of data, illicit or incorrect use and unauthorized access.
Creative Lighting S.r.l.s.., to minimize any risks concerning the privacy, availability and integrity of personal data collected and processed has taken all the minimum security measures provided for by law.

Rights of interested parties
The subjects whose personal data refer have the right at any time to obtain confirmation of the existence or otherwise of such data and to know its content and origin, verify its accuracy or request its integration or updating, or correction (Article. 7 of Legislative Decree no. n. 196/2003).
Pursuant to this Article shall have the right to request cancellation, transformation into anonymous form or blocking of the data processed in violation of the law, and to oppose in any case, for legitimate reasons, to their treatment.
Requests should be directed to Creative Lighting S.r.l.s. As data processing.


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